Refund policy

Refund & Return Policy

Effective Date: 15, Oct, 2025

At Sandoomall, we strive to ensure your satisfaction. If for any reason you are not completely happy with your purchase, you may be eligible for a refund or exchange under the following terms:

1. Eligibility for Returns

  • Returns must be initiated within 14 days of delivery to the U.S. shipment address.

  • Items must be in unused, unopened condition, in their original packaging, with all tags intact.

  • Food items, perishable products, and health supplements cannot be returned or refunded once delivered, due to the risk of contamination, temperature change, or loss of freshness. This policy ensures customer safety and hygiene standards.

  • Perishable items (e.g., fresh food, health-supplements) and items marked “Final Sale” are not eligible for return or refund.

  • Orders placed via third-party retailers or marketplaces are not eligible under this policy.

2. How to Return

  • Contact our Customer Service team at [sandoo1063@gmail.com] with your order number and the reason for return. (Please including photo)

  • Once approved, a return shipment must be sent to the address provided by us.

  • Shipping costs for the return are the responsibility of the customer, unless the return is due to a defect or incorrect item.

  • Please retain your return tracking number until refund is processed.

3. Refunds & Exchanges

  • Once returned items are received and inspected, refunds will be processed to the original method of payment within 7-10 business days. Please allow an additional 3-5 business days for your bank to post the credit.

  • original shipping charges are non-refundable, unless the return is due to our error.

  • Exchanges are treated as a new order. We recommend placing a new order for the desired item if stock is limited.

  • Refund amount = purchase price minus any restocking fees (if applicable) and return shipping cost.

4. Damaged or Defective Goods

  • If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photo evidence.

  • We will arrange for a replacement or full refund (including return shipping) if verified.

5. Final Sale Items

  • Items clearly marked as “Final Sale” or sold under a special promotion cannot be returned or refunded.